FAQ — HAIR THEORY
SHIPPING
Do you ship worldwide?
Yes. HAIR THEORY offers worldwide shipping with tracking on eligible orders.
How long will my order take to arrive?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
- France & Europe: 5–10 business days
- UK: 5–10 business days
- USA & Canada: 7–12 business days
- Rest of the world: 7–15 business days
Delivery times may vary due to customs, holidays or carrier delays.
How much is shipping?
Shipping costs are calculated at checkout. Free shipping is available on orders over €50.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email.
ORDERS
Can I change or cancel my order?
Contact us as soon as possible at supporthairtheory@gmail.com. We will do our best to assist you before your order is shipped.
How can I check my order status?
Once your order has shipped, you will receive an email with your tracking information.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 14 days of receiving your order, where applicable under the laws of your country.
How do I request a refund?
Contact supporthairtheory@gmail.com with your order number and return request. Once the return has been received and inspected, your refund will be processed to the original payment method.
What if my order arrives damaged or incorrect?
Contact supporthairtheory@gmail.com as soon as possible with your order number and photos of the issue.
PAYMENT
What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards and other available payment options.
Is my payment secure?
Yes. Payments are processed through secure payment providers.
Can I pay in installments?
Yes. Klarna may be available at checkout, depending on your location and eligibility.
PRODUCTS
Are your products authentic?
Yes. HAIR THEORY sells authentic products sourced through our supply network.
Do your products come with a warranty?
Products benefit from the applicable legal and consumer warranties in your country.
SUPPORT
How can I contact HAIR THEORY?
You can contact us by email:
What should I do if I have an issue with my order?
Contact our support team with your order number and a description of the issue. We will assist you as quickly as possible.
